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 About Us

  

Cain Hoy is the principal and owner of Cain Knows Macs, LLC. 

Cain worked as a Field Service Engineer for nearly 10 years for an Apple Authorized Reseller-Apple Authorized Service Center in Portland, OR. He successfully completed the Apple Certified Technical Coordinator (ACTC), Apple Desktop Certified Technician (ADCT) and Apple Certified Macintosh Technician (ACMT) certifications. He attended Cisco Networking Academy. Cain earned a Bachelor of Science in Biology from Colorado State University in Ft. Collins, CO and worked in biomedical research at the Portland VA Medical Center for 8 years. He has been using Macs since 1992.

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What we offer:

Have you ever had technicians work on your computer, and when they described what they did you didn't understand a word they said? Did they throw all that computer jargon at you? Did they make you feel that they were somehow above you because they knew more than you did about your computer? The greatest strength at Cain Knows Macs, LLC, is the ability to reduce the technical and make it understandable. We go out of our way to make our clients feel more comfortable using their computers. We recognize that our clients span the entire gamut of computer experience -- from first-time "newbies" to power users. In short, we translate technology into language you can understand.

Satisfied customers:

At Cain Knows Macs, LLC, our success is measured by the number of long-term relationships we form. We know that satisfied clients are the lifeblood of our business — and THAT is our number one priority. We come to your home or business and provide you with friendly and knowledgeable service. Our philosophy is simple: Treat clients with respect, be dependable, and provide value-added services at a fair price.

Services we provide include:

  • Setup, installation and configuration of Macintosh computer systems and peripherals (including printers, scanners, back-up storage devices, digital cameras, and more)
  • Setup and configuration of wired or secured wireless networks
  • Responding to our clients' questions about their hardware & software and how to use both more efficiently
  • Tips on how to safeguard data using prudent backup strategies and regular preventative maintenance
  • Troubleshooting a wide range of software problems
  • Supporting client PC and Macintosh platform integration
  • Providing pre-sales consultation
  • One on one instruction on using your Mac, iPad or iPhone

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